Shipping policy

Shipping and handling charges will be added to your order, unless otherwise indicated. All orders are shipped via FedEx, UPS or USPS (our preference unless otherwise communicated) Shipping prices are applicable to the 48 contiguous states only. Please call (or email: info@aironesupply.com) with any order questions or shipment changes.

Shipping Lead Times: Unless otherwise noted on our web site, all orders for stocked items are shipped (i.e. leave our facility) within 1 to 3 business days of order placement.

Normal transit time via FedEx, UPS Ground or USPS is 1 to 7 days within the contiguous United States. Next day air delivery is available, upon request, for orders placed by noon EST. Please call us to make arrangements for next day delivery and prices. We make no guarantees to any and all shipping transit times.

Attention Consignee: Before accepting a shipment, count the number of cartons and note any shortage and/or damage on the freight bill Before Signing it. Inspect all the cartons immediately. In the event of concealed damages, hold the merchandise and all packing material at your receiving area. You must report any damages within 24‐hours after delivery. Report any damages to the delivering carrier and obtain an inspection report within 7 days in order to file a freight claim. Do not return any merchandise to the original shipper. Please be sure to follow these instructions in order to avoid a delay or be denied a freight claim. No credit will be given for items damaged in transit.

Shipping Changes: Air One Supply is not responsible for any lost package that is incorrectly addressed due to customer error. Our shipping labels are generated from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name etc.) and your package is lost, Air One Supply is not responsible. If you contact us by phone after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modification to your shipment. If your order is lost or delivered to the incorrect address, we are not responsible.